FUNCTIONAL: Operations CATEGORY: Exempt/Supervisory

SUBFUNCTIONAL: Telecommunications Engineering PUBLICATION DATE: January 1999

SURVEY JOB CODE SURVEY JOB TITLE COMPANY JOB TITLE COMPANY JOB CODE

2462 Switch Engineering Mgmt 2

2463 Switch Engineering Mgmt 3

2464 Switch Engineering Mgmt 4

2465 Switch Engineering Mgmt 5

2466 Switch Engineering Mgmt 6

Responsible for providing the planning, analysis, recommendations and work guidance or direction in support of the design, and installation of switching equipment used to interconnect circuits to form a communications path between switches, PBX’s, and other peripheral devices.

LEVELING REQUIREMENTS

Level 2: Receives assignments in the form of objectives with goals and process to meet goals outlined. Provides direction to employees according to established policies and management guidance. Work is reviewed by management to measure meeting of objectives. Administers company policies that directly affect subordinate employees. Recommends changes to unit or sub-unit policies. Erroneous decisions or failure to achieve results will cause delays in schedules. Frequently interacts with subordinate supervisors, outside customers and functional peer groups at management levels. Interaction normally requires the ability to gain cooperation of others, such as in conducting presentations of technical information concerning specific projects/schedules. Provides general supervision to lower level supervisors or direct supervision to exempt employees and/or skilled nonexempt employees (i.e., technicians).

Level 3: Receives assignments in the form of objectives and establishes goals to objectives. Provides guidance to subordinates to achieve goals in accordance with established policies. Work is reviewed and measured based on meeting objectives and schedules. Establishes and recommends changes to policies which affect subordinate organization(s). Erroneous decisions or failure to achieve goals results in additional costs and personnel and serious delays in overall schedules. Frequently interacts with subordinate supervisors, customers and/or functional peer groups managers. May interact with senior management. Interactions normally involve matters between functional areas, other company divisions or units, or customers and the company. Manages, through subordinate supervisors, the coordination of activities of a section or department with responsibility for results in terms of costs, methods, and employees. In some instances this manager may be responsible for a functional area and may not have subordinate managers.

Level 4: Establishes operational objectives and assignments, and delegates assignments to subordinate managers. Objectives are reviewed by senior management to determine success of operation. Involved in developing, modifying, and executing company policies that affect immediate operation(s) and may also have company-wide effect. Erroneous decisions will result in critical delay(s) in schedules and/or unit operations and may jeopardize overall business activities. Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions and/or customers. Requires the ability to change the thinking of, or gain acceptance of, others in sensitive situations. Manages activities of two or more sections or departments through subordinate managers who exercise full supervision in terms of costs, methods, and employees. In some instances this manager may be responsible for a functional area and may not have subordinate managers.

Level 5: Participates with other senior managers to establish corporate strategic plans and objectives. Makes final decisions on administrative or operational matters and ensures effective achievement of operation’s objectives. Erroneous decisions will have a serious impact on the overall success of functional, division, or company operations. Regularly interacts with executives and/or major customers. Interactions normally involve controversial situations, customer negotiations, or influencing and persuading other senior level managers. Directs and controls the activities of a broad functional area through several department managers within the company having overall responsibility for planning, budgeting, implementing and maintaining costs, methods, and employees.

Level 6: Develops corporate and/or organizational policies and authorizes their implementation. Provides general direction to and review of senior managers in various areas, groups, and/or operations. Erroneous decisions will have a long-term effect on the company’s success. Interacts internally and externally with executive level management requiring negotiation of extremely difficult matters to influence policy-making bodies. Directs and controls the activities of one or more functional areas, divisions, product groups, and service groups, through senior managers with overall responsibility for the direction of those assigned areas.