SURVEY JOB CODE:       6511-6514                                 FUNCTIONAL:            Information Technology

SURVEY JOB TITLE:      Web Site Administrator               SUBFUNCTIONAL:     Information Technology/MIS

PRIMARY RESPONSIBILITY:

Web Site Administrator (Levels 1 through 4): Generally considered part of the IT function. Often focused on company (rather than customer) work. Basic duties involve maintaining internal/external company web site content. Work may include reformatting text, assuring hyperlink integrity, file transfer, and translation and posting of new material to the page involving HTML scripting. Compiles, analyzes and reports statistics regarding “hits” to the website. Assists in maintaining security processes and procedures. May answer questions from site visitors or redirect messages to appropriate person(s).  May conduct online technology research. May also heavily interact with other departments in the maintenance of their web-page material. Survey Tip: Do not match responsibilities to this job family that design internal/external web pages, code, higher-level graphics animation, or perform more advanced programming for the site. Incumbents that perform sophisticated internet applications and web design activities should be matched to Web Developer (6531‑6536).  Incumbents that develop web or Internet-based external products should be matched to Software Engineer (Applications) (5141-5146) or Software Engineer (Systems) (5161-5166).

Note: Typically internally focused. Can be matched to employees with external, client-focused roles, working in conjunction with Professional Services and outsourcing services. May include company-wide, Web-enabled solutions.

NOTE: This job has been placed in a professional category for orientation purposes only. This placement should not be considered a recommendation from Radford Surveys concerning employee exemption status. Participants are reminded to apply appropriate FLSA salary and duties tests to determine overtime eligibility. Do not rely upon job title or reported market practices for guidance.

LEVELING REQUIREMENTS:

Level 1:

·          KNOWLEDGE: Learns to use professional concepts.  Applies company policies and procedures to resolve routine issues.            

·          JOB COMPLEXITY:  Works on problems of limited scope.  Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.  Contact with others is primarily internal.

·          SUPERVISION:  Normally receives detailed instructions on all work.

·          EXPERIENCE:  Typically requires no previous professional experience.

Level 2:

·          KNOWLEDGE:  Uses professional concepts; applies company policies and procedures to resolve a variety of issues.               

·          JOB COMPLEXITY:  Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.  Exercises judgment within defined procedures and practices to determine appropriate action.  Has internal and some external contacts.

·          SUPERVISION:  Normally receives general instructions on routine work, detailed instructions on new projects or assignments.

·          EXPERIENCE:  Typically requires a minimum of 2 years of related experience.  In some companies, the requirement will be less.

Level 3:

·          KNOWLEDGE:  Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways.  This job is the fully qualified, career-oriented, journey-level position.

·          JOB COMPLEXITY:  Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.  Demonstrates good judgment in selecting methods and techniques for obtaining solutions.  Interacts with senior internal and external personnel.  

·          SUPERVISION:  Normally receives little instruction on day-to-day work, general instructions on new assignments.

·          EXPERIENCE:  Typically requires a minimum of 5 years of related experience.  In some companies, the requirement will be less.

Level 4:

·          KNOWLEDGE:  Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Some barriers to entry exist at this level (i.e., dept/peer review).

·          JOB COMPLEXITY:  Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.  Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Internal and external contacts often pertain to company plans and objectives.

·          SUPERVISION:  Determines methods and procedures on new assignments, and may provide guidance to other personnel.

·          EXPERIENCE:  Typically requires a minimum of 8 years of related experience.  In some companies, the requirement will be less.  At this level, graduate coursework may be desirable.