JOB CODE:       5872-5876                                 FUNCTIONAL:            Professional Services

JOB TITLE:      Project (Client Services) Mgr       SUBFUNCTIONAL:     Consultancy

PRIMARY RESPONSIBILITY:

Project (Client Services) Mgr (Levels 2 through 6): Coordinates all aspects of a product or service offering project for a client, from inception to installation. Installations may involve acceptance of capitalized equipment or enterprise software systems, or system integration or consulting projects/engagements. May work at client site from time to time. Typically involves extensive interaction with sales, systems engineering, product development, and other members of cross-functional teams. Project is typically focused on the delivery of new or enhanced products to improvement of customer satisfaction through the use of technology. Project management skills, rather than technical skills, are key, but a strong technical background is often required to manage competing interests.  Typically oversees schedules and budgets to ensure goal attainment. Survey Tip: This role is most common in a software or professional services organization in which the individual does not have responsibility over product development, but does have overall project management responsibility. Individuals with people management responsibility should be matched to Project (Client Services) Mgmt (2872-2876).   

Note: This job manages specific projects that have a distinct beginning and end, such as a product or software implementation. Do not match jobs here merely because a more specific match does not exist in the survey. Employees called “project managers” for lack of a more descriptive job title should not be reported to this job.  Only report customer focused project managers here. Employees responsible for the coordination of product design or delivery from R&D into production/release should be matched to Project (Design) Mgr (5371-5376).  Employees who manage internal administration-focused projects should be matched to Project (Admin) Mgr (6631-6635).

NOTE: This job has been placed in a professional category for orientation purposes only. This placement should not be considered a recommendation from Radford Surveys concerning employee exemption status. Participants are reminded to apply appropriate FLSA salary and duties tests to determine overtime eligibility. Do not rely upon job title or reported market practices for guidance.

LEVELING REQUIREMENTS:

Level 2:

·          KNOWLEDGE: Uses professional concepts; applies company policies and procedures to resolve a variety of issues   

·          JOB COMPLEXITY: Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action.  Has internal and some external contacts.

·          SUPERVISION: Normally receives general instructions on routine work, detailed instructions on new projects or assignments.

·          EXPERIENCE: Typically requires a minimum of 2 years of related experience.  In some companies, the requirement will be less.

Level 3:

·          KNOWLEDGE: Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways.  This job is the fully qualified, career-oriented, journey-level position.

·          JOB COMPLEXITY: Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Interacts with senior internal and external personnel.  

·          SUPERVISION: Normally receives little instruction on day-to-day work, general instructions on new assignments.

·          EXPERIENCE: Typically requires a minimum of 5 years of related experience. In some companies, the requirement will be less.

Level 4:

·          KNOWLEDGE: Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Some barriers to entry exist at this level (i.e., dept/peer review).       

·          JOB COMPLEXITY: Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Internal and external contacts often pertain to company plans and objectives.

·          SUPERVISION: Determines methods and procedures on new assignments, and may provide guidance to other personnel.

·          EXPERIENCE: Typically requires a minimum of 8 years of related experience. In some companies, the requirement will be less. At this level, graduate coursework may be desirable.

Level 5:

·          KNOWLEDGE:  Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways.  Barriers to entry such as technical committee review exist at this level.       

·          JOB COMPLEXITY:  Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles.  Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results.  Contacts pertain to significant matters often involving coordination among groups.

·          SUPERVISION:  Acts independently to determine methods and procedures on new or special assignments.  May supervise the activities of others.

·          EXPERIENCE: Typically requires a minimum of 12+ years of related experience.  In some companies, the requirement will be less.  At this level, graduate coursework may be expected.

Level 6:

·          KNOWLEDGE:  As an expert in the field, uses professional concepts in developing resolution to critical issues and broad design matters.  Significant barriers to entry (i.e., top management review approval) exist at this level.

·          JOB COMPLEXITY:  Works on issues that impact design/selling success or address future concepts, products or technologies.  Often serves as consultant to management and external spokesperson for the organization.

·          SUPERVISION:  Exercises wide latitude in determining objectives and approaches to critical assignments.

·          EXPERIENCE:  Typically requires a minimum of 15+ years of related experience.  In some companies, the requirement will be less.  At this level, a graduate degree may be expected.