JOB CODE:       5531-5536                                 FUNCTIONAL:            Professional Services

JOB TITLE:      Professional Services Consultant SUBFUNCTIONAL:     Consultancy

PRIMARY RESPONSIBILITY:

Professional Services Consultant (Levels 1 through 6): Delivers consulting project activities, ranging from client identification through final invoicing through medium- to long-term engagements requiring varied interpersonal and technical skills. Technical responsibilities include problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training, and solution deployment. Performance is typically evaluated based on utilization, (i.e., billable hours) and contractual deliverables. Project management activities include interaction with company and client managers and cost/schedule monitoring. May have some financial responsibilities including project cost estimating, proposal generation, and invoicing. May participate in sales and proposal presentations in addition to completing ongoing team account activities. Identifies additional product/services opportunities in customer organization.  Viewed by customers as a consultant. Performance is typically measured by delivery of agreed solutions within budgeted hours. Survey Tip: Employees whose primary function is to manage the availability of resources may be matched to Engagement Mgr (5752-5756) while those who focus on the flow, delivery, and use of resources to ensure timely delivery of professional services may be matched to Project (Client Services) Mgmt (5872-5876). 

NOTE: This job has been placed in a professional category for orientation purposes only. This placement should not be considered a recommendation from Radford Surveys concerning employee exemption status. Participants are reminded to apply appropriate FLSA salary and duties tests to determine overtime eligibility. Do not rely upon job title or reported market practices for guidance.

LEVELING REQUIREMENTS:

Level 1:

·          KNOWLEDGE: Learns to use professional concepts.  Applies company policies and procedures to resolve routine issues.            

·          JOB COMPLEXITY:  Works on problems of limited scope.  Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.  Contact with others is primarily internal.

·          SUPERVISION:  Normally receives detailed instructions on all work.

·          EXPERIENCE:  Typically requires no previous professional experience.

Level 2:

·          KNOWLEDGE:  Uses professional concepts; applies company policies and procedures to resolve a variety of issues.               

·          JOB COMPLEXITY:  Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.  Exercises judgment within defined procedures and practices to determine appropriate action.  Has internal and some external contacts.

·          SUPERVISION:  Normally receives general instructions on routine work, detailed instructions on new projects or assignments.

·          EXPERIENCE:  Typically requires a minimum of 2 years of related experience.  In some companies, the requirement will be less.

Level 3:

·          KNOWLEDGE:  Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways.  This job is the fully qualified, career-oriented, journey-level position.

·          JOB COMPLEXITY:  Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.  Demonstrates good judgment in selecting methods and techniques for obtaining solutions.  Interacts with senior internal and external personnel.  

·          SUPERVISION:  Normally receives little instruction on day-to-day work, general instructions on new assignments.

·          EXPERIENCE:  Typically requires a minimum of 5 years of related experience.  In some companies, the requirement will be less.

Level 4:

·          KNOWLEDGE:  Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Some barriers to entry exist at this level (i.e., dept/peer review).       

·          JOB COMPLEXITY:  Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.  Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Internal and external contacts often pertain to company plans and objectives.

·          SUPERVISION:  Determines methods and procedures on new assignments, and may provide guidance to other personnel.

·          EXPERIENCE:  Typically requires a minimum of 8 years of related experience.  In some companies, the requirement will be less.  At this level, graduate coursework may be desirable.

Level 5:

·          KNOWLEDGE:  Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways.  Barriers to entry such as technical committee review exist at this level.       

·          JOB COMPLEXITY:  Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles.  Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results.  Contacts pertain to significant matters often involving coordination among groups.

·          SUPERVISION:  Acts independently to determine methods and procedures on new or special assignments.  May supervise the activities of others.

·          EXPERIENCE: Typically requires a minimum of 12+ years of related experience.  In some companies, the requirement will be less.  At this level, graduate coursework may be expected.

Level 6:

·          KNOWLEDGE:  As an expert in the field, uses professional concepts in developing resolution to critical issues and broad design matters.  Significant barriers to entry (i.e., top management review approval) exist at this level.       

·          JOB COMPLEXITY:  Works on issues that impact design/selling success or address future concepts, products or technologies.  Often serves as consultant to management and external spokesperson for the organization.

·          SUPERVISION:  Exercises wide latitude in determining objectives and approaches to critical assignments.  

·          EXPERIENCE:  Typically requires a minimum of 15+ years of related experience.  In some companies, the requirement will be less.  At this level, a graduate degree may be expected.