JOB CODE:       4682-4686                                 FUNCTIONAL:            General Mgmt/Business Operations

JOB TITLE:      Business Process Analyst            SUBFUNCTIONAL:     Business Operations

PRIMARY RESPONSIBILITY:

Business Process Analyst (Levels 2 through 6): Plans, performs and implements process improvement initiatives (such as Six Sigma). Diagrams and evaluates existing processes. Organizes, leads and facilitates cross-functional project teams. Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities. Collects data to identify root cause of problems. Measures performance against process requirements. Aligns improvement to performance shortfalls. Provides consultation on the use of re-engineering techniques to improve process performance and product quality. May deliver presentations and training courses including measurement, analysis, improvement and control. Surveys and analyzes best practices for techniques and processes. Communicates team progress. Performs cost and benefit analyses. Survey Tip: Employees at the 5th or 6th level typically have Six Sigma Black or Green Belt certification.

NOTE: This job has been placed in a professional category for orientation purposes only. This placement should not be considered a recommendation from Radford Surveys concerning employee exemption status. Participants are reminded to apply appropriate FLSA salary and duties tests to determine overtime eligibility. Do not rely upon job title or reported market practices for guidance.

LEVELING REQUIREMENTS:

Level 2:

·          KNOWLEDGE:  Uses professional concepts; applies company policies and procedures to resolve a variety of issues.               

·          JOB COMPLEXITY:  Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.  Exercises judgment within defined procedures and practices to determine appropriate action.  Has internal and some external contacts.

·          SUPERVISION:  Normally receives general instructions on routine work, detailed instructions on new projects or assignments.

·          EXPERIENCE:  Typically requires a minimum of 2 years of related experience.  In some companies, the requirement will be less.

Level 3:

·          KNOWLEDGE:  Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways.  This job is the fully qualified, career-oriented, journey-level position.

·          JOB COMPLEXITY:  Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.  Demonstrates good judgment in selecting methods and techniques for obtaining solutions.  Interacts with senior internal and external personnel.  

·          SUPERVISION:  Normally receives little instruction on day-to-day work, general instructions on new assignments.

·          EXPERIENCE:  Typically requires a minimum of 5 years of related experience.  In some companies, the requirement will be less.

Level 4:

·          KNOWLEDGE:  Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Some barriers to entry exist at this level (i.e., dept/peer review).       

·          JOB COMPLEXITY:  Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.  Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Internal and external contacts often pertain to company plans and objectives.

·          SUPERVISION:  Determines methods and procedures on new assignments, and may provide guidance to other personnel.

·          EXPERIENCE:  Typically requires a minimum of 8 years of related experience.  In some companies, the requirement will be less.  At this level, graduate coursework may be desirable.

Level 5:

·          KNOWLEDGE:  Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways.  Barriers to entry such as technical committee review exist at this level.       

·          JOB COMPLEXITY:  Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles.  Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results.  Contacts pertain to significant matters often involving coordination among groups.

·          SUPERVISION:  Acts independently to determine methods and procedures on new or special assignments.  May supervise the activities of others.

·          EXPERIENCE: Typically requires a minimum of 12+ years of related experience.  In some companies, the requirement will be less.  At this level, graduate coursework may be expected.

Level 6:

·          KNOWLEDGE:  As an expert in the field, uses professional concepts in developing resolution to critical issues and broad design matters.  Significant barriers to entry (i.e., top management review approval) exist at this level.       

·          JOB COMPLEXITY:  Works on issues that impact design/selling success or address future concepts, products or technologies.  Often serves as consultant to management and external spokesperson for the organization.

·          SUPERVISION:  Exercises wide latitude in determining objectives and approaches to critical assignments.  

·          EXPERIENCE:  Typically requires a minimum of 15+ years of related experience.  In some companies, the requirement will be less.  At this level, a graduate degree may be expected.

SURVEY JOB CODE:       4692-4696                                 FUNCTIONAL:            General Mgmt/Business Operations

SURVEY JOB TITLE:      Business Operations/ERP Analyst SUBFUNCTIONAL:     Business Operations

PRIMARY RESPONSIBILITY:

Business Operations/ERP Analyst (Levels 2 through 6): Performs business systems audits and control work throughout the organization. Acts as a project manager of Enterprise Resource Planning (ERP) projects that integrate financial and customer order information, standardizes and speeds up the Manufacturing and Human Resources processes, and reduces inventory. Documents requirements for configuring ERP applications and uses ERP implementation methodologies (i.e. GAP analysis, ASAP, JAD sessions). Applies information systems development, implementation and operation control concepts in a wide variety of technology settings and appropriately assesses the exposures resulting from ineffective or missing control practices. Identifies and defines system enhancements to the current ERP system. May be required to use or implement SOX, Express C++, XML, HTML, SQL, Java programming and/or other computer languages and utilize databases such as Oracle, Unix and Windows Operating Systems. May be required develop and deliver training related to ERP reporting tools.

NOTE: This job has been placed in a professional category for orientation purposes only. This placement should not be considered a recommendation from Radford Surveys concerning employee exemption status. Participants are reminded to apply appropriate FLSA salary and duties tests to determine overtime eligibility. Do not rely upon job title or reported market practices for guidance.

LEVELING REQUIREMENTS:

Level 2:

·          KNOWLEDGE:  Uses professional concepts; applies company policies and procedures to resolve a variety of issues.               

·          JOB COMPLEXITY:  Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.  Exercises judgment within defined procedures and practices to determine appropriate action.  Has internal and some external contacts.

·          SUPERVISION:  Normally receives general instructions on routine work, detailed instructions on new projects or assignments.

·          EXPERIENCE:  Typically requires a minimum of 2 years of related experience.  In some companies, the requirement will be less.

Level 3:

·          KNOWLEDGE:  Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways.  This job is the fully qualified, career-oriented, journey-level position.

·          JOB COMPLEXITY:  Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.  Demonstrates good judgment in selecting methods and techniques for obtaining solutions.  Interacts with senior internal and external personnel.  

·          SUPERVISION:  Normally receives little instruction on day-to-day work, general instructions on new assignments.

·          EXPERIENCE:  Typically requires a minimum of 5 years of related experience.  In some companies, the requirement will be less.

Level 4:

·          KNOWLEDGE:  Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Some barriers to entry exist at this level (i.e., dept/peer review).       

·          JOB COMPLEXITY:  Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.  Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Internal and external contacts often pertain to company plans and objectives.

·          SUPERVISION:  Determines methods and procedures on new assignments, and may provide guidance to other personnel.

·          EXPERIENCE:  Typically requires a minimum of 8 years of related experience.  In some companies, the requirement will be less.  At this level, graduate coursework may be desirable.

Level 5:

·          KNOWLEDGE:  Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways.  Barriers to entry such as technical committee review exist at this level.       

·          JOB COMPLEXITY:  Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles.  Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results.  Contacts pertain to significant matters often involving coordination among groups.

·          SUPERVISION:  Acts independently to determine methods and procedures on new or special assignments.  May supervise the activities of others.

·          EXPERIENCE: Typically requires a minimum of 12+ years of related experience.  In some companies, the requirement will be less.  At this level, graduate coursework may be expected.

Level 6:

·          KNOWLEDGE:  As an expert in the field, uses professional concepts in developing resolution to critical issues and broad design matters.  Significant barriers to entry (i.e., top management review approval) exist at this level.       

·          JOB COMPLEXITY:  Works on issues that impact design/selling success or address future concepts, products or technologies.  Often serves as consultant to management and external spokesperson for the organization.

·          SUPERVISION:  Exercises wide latitude in determining objectives and approaches to critical assignments.  

·          EXPERIENCE:  Typically requires a minimum of 15+ years of related experience.  In some companies, the requirement will be less.  At this level, a graduate degree may be expected.