JOB CODE:       9481-9485                                 FUNCTIONAL:            Information Technology

JOB TITLE:      Telecommunications Technician   SUBFUNCTIONAL:     Information Technology/MIS         

PRIMARY RESPONSIBILITY: 

Telecommunications Technician (Levels 1 through 5): Modifies, repairs and conducts preventive maintenance on internal/in-house telecommunications equipment and related systems. Assists in the development of new internal programs or modifications of current systems. 

Note: May be internal and external client-focused for company-hosted Web-enabled solutions.

LEVELING REQUIREMENTS:

Level 1:

·          SKILL: Acquires job skills and learns company policies and procedures to complete routine tasks.

·          JOB COMPLEXITY:  Works on assignments that are routine in nature, requiring limited judgment.  Has little or no role in decision-making.

·          SUPERVISION:  Normally receives detailed instructions on all work.  Works under close supervision.

·          EXPERIENCE:  Typically requires a minimum of 0 - 1 year of related experience.

Level 2:

·          SKILL:  Applies acquired job skills and company policies and procedures to complete assigned tasks.

·          JOB COMPLEXITY:  Works on assignments that are semiroutine in nature but recognizes the need for occasional deviation from accepted practice.

·          SUPERVISION:  Normally follows established procedures on routine work; requires instructions only on new assignments.

·          EXPERIENCE:  Typically requires a minimum of 1 - 2 years of related experience.

Level 3:

·          SKILL:  Has substantial understanding of the job, and applies knowledge and skills to complete a wide range of tasks.           

·          JOB COMPLEXITY:  Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.

·          SUPERVISION:  Normally receives little instruction on daily work, general instructions on newly introduced assignments.

·          EXPERIENCE:  Typically requires a minimum of 2 - 4 years of related experience.

Level 4:

·          SKILL:  As a skilled specialist, completes tasks in creative and effective ways.       

·          JOB COMPLEXITY:  Works on assignments requiring considerable judgment and initiative. Understands implications of work and makes recommendations for solutions.

·          SUPERVISION:  Determine methods and procedures on new assignments.  May provide guidance to other nonexempt personnel.

·          EXPERIENCE:  Typically requires a minimum of 4 - 6 years of related experience.

Level 5:

·          SKILL:  As a highly skilled specialist, contributes to the development of concepts and techniques.  Completes complex tasks in creative and effective ways.       

·          JOB COMPLEXITY:  Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues.  Makes recommendations for new procedures.

·          SUPERVISION:  Acts independently to determine methods and procedures on new assignments.  Often leads or supervises the activities of other nonexempt personnel.

·          EXPERIENCE: Typically requires a minimum of 6+ years of related experience.