JOB CODE: 9621-9622 FUNCTIONAL: Finance and Administration
JOB TITLE: Receptionist/Operator SUBFUNCTIONAL: Office Services
PRIMARY RESPONSIBILITY:
Receptionist/Operator (Levels 1 through 2): Receives and directs visitors, employment applicants, salespersons and customers to appropriate locations and parties. Typically operates a single or multiple position telephone system. Maintains a visitors’ log and issues badges when necessary. Notifies personnel of visitor arrival. May perform related clerical work such as word processing. May use company intranet, paging or other computer-based systems. Additional duties may include filing, sorting, mail distribution and completing special clerical projects.
LEVELING REQUIREMENTS:
Level 1:
· SKILL: Acquires job skills and learns company policies and procedures to complete routine tasks.
· JOB COMPLEXITY: Works on assignments that are routine in nature, requiring limited judgment. Has little or no role in decision-making.
· SUPERVISION: Normally receives detailed instructions on all work. Works under close supervision.
· EXPERIENCE: Typically requires a minimum of 0 - 1 year of related experience.
Level 2:
· SKILL: Applies acquired job skills and company policies and procedures to complete assigned tasks.
· JOB COMPLEXITY: Works on assignments that are semiroutine in nature but recognizes the need for occasional deviation from accepted practice.
· SUPERVISION: Normally follows established procedures on routine work; requires instructions only on new assignments.
· EXPERIENCE: Typically requires a minimum of 1 - 2 years of related experience.