JOB CODE:       9901-9904                                 FUNCTIONAL:            General Mgmt/Business Operations

JOB TITLE:      Administrative Support               SUBFUNCTIONAL:     Generic

PRIMARY RESPONSIBILITY:

Administrative Support (Levels 1 through 4): Provides administrative and clerical support to relieve department managers or staff of administrative details. May coordinate messages, appointments, information to callers, file maintenance, department office supplies and mail. Researches, compiles and proofs word processing assignments.  Operates automated office equipment. May be assigned to various functional areas of the company. Survey Tip:  Employees matched to this job family should perform general administrative duties, such as administrative support of department managers. Employees having tasks requiring skills and knowledge found in the materials functions should be matched to the Administrative Support-Purchasing (9331-9334) job family. Employees performing data entry within HRIS or performing secretarial functions should be matched to this position.

LEVELING REQUIREMENTS:

Level 1:

·          SKILL: Acquires job skills and learns company policies and procedures to complete routine tasks.

·          JOB COMPLEXITY:  Works on assignments that are routine in nature, requiring limited judgment.  Has little or no role in decision-making.

·          SUPERVISION:  Normally receives detailed instructions on all work.  Works under close supervision.

·          EXPERIENCE:  Typically requires a minimum of 0 - 1 year of related experience.

Level 2:

·          SKILL:  Applies acquired job skills and company policies and procedures to complete assigned tasks.

·          JOB COMPLEXITY:  Works on assignments that are semiroutine in nature but recognizes the need for occasional deviation from accepted practice.

·          SUPERVISION:  Normally follows established procedures on routine work; requires instructions only on new assignments.

·          EXPERIENCE:  Typically requires a minimum of 1 - 2 years of related experience.

Level 3:

·          SKILL:  Has substantial understanding of the job, and applies knowledge and skills to complete a wide range of tasks.           

·          JOB COMPLEXITY:  Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.

·          SUPERVISION:  Normally receives little instruction on daily work, general instructions on newly introduced assignments.

·          EXPERIENCE:  Typically requires a minimum of 2 - 4 years of related experience.

Level 4:

·          SKILL:  As a skilled specialist, completes tasks in creative and effective ways.       

·          JOB COMPLEXITY:  Works on assignments requiring considerable judgment and initiative. Understands implications of work and makes recommendations for solutions.

·          SUPERVISION:  Determine methods and procedures on new assignments.  May provide guidance to other nonexempt personnel.

·          EXPERIENCE:  Typically requires a minimum of 4 - 6 years of related experience.

·          SKILL:  As a skilled specialist, completes tasks in creative and effective ways.       

·          JOB COMPLEXITY:  Works on assignments requiring considerable judgment and initiative. Understands implications of work and makes recommendations for solutions.

·          SUPERVISION:  Determine methods and procedures on new assignments.  May provide guidance to other nonexempt personnel.

·          EXPERIENCE:  Typically requires a minimum of 4 - 6 years of related experience.

Level 5:

·          SKILL:  As a highly skilled specialist, contributes to the development of concepts and techniques.  Completes complex tasks in creative and effective ways.       

·          JOB COMPLEXITY:  Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues.  Makes recommendations for new procedures.

·          SUPERVISION:  Acts independently to determine methods and procedures on new assignments.  Often leads or supervises the activities of other nonexempt personnel.

·          EXPERIENCE: Typically requires a minimum of 6+ years of related experience.