JOB CODE:       1805-1806                                 FUNCTIONAL:             General Mgmt/Business Operations

JOB TITLE:      General Manager (Non-Mfg Ops)  SUBFUNCTIONAL:     General Management

PRIMARY RESPONSIBILITY:

General Manager (Non-Mfg Ops) (Levels 5 through 6): Oversees all functions within a non-manufacturing office environment or company facility. Establishes budgets, long-range objectives and criteria for monitoring progress and measuring success. Administers the organization's policies through subordinate managers. Works closely with all site departments to formulate strategies that satisfy the requirements of the business and customers/clients.  Directs and coordinates activities of more than one department such as: engineering, operations, information technology, sales, accounting and finance. Typically represents the facility or operation to senior organization leadership. Survey Tip: This role is an operational leader in a non-production area and must be responsible for profit and loss and the attainment of long-range objectives. If responsibilities are exclusively in a manufacturing environment, match to Operations Mgmt (Mfg) (1103-1106).

LEVELING REQUIREMENTS:

Level 5:

·          SCOPE:  Participates with other senior managers to establish strategic plans and objectives.  Makes final decisions on administrative or operational matters and ensures operations’ effective achievement of objectives.

·          JOB COMPLEXITY:  Works on complex issues where analysis of situations or data requires an in-depth knowledge of the company.  Participates in corporate development of methods, techniques and evaluation criteria for projects, programs, and people.  Ensures budgets and schedules meet corporate requirements.

·          DISCRETION:  Erroneous decisions will have a serious impact on the overall success of functional, division or company operations.

·          INTERACTION:  Regularly interacts with executives and/or major customers. Interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization.

·          SUPERVISION:  Directs and controls the activities of a broad functional area through several department managers within the company.  Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.

Level 6:

·          SCOPE:  Develops corporate and/or organizational policies and authorizes their implementation. Detailed knowledge of company allows for innovative concepts and promoting new ideas.  Provides direction to senior managers in various areas, groups, and/or operations.  Recognized as an influential leader.

·          JOB COMPLEXITY:  Consistently works with abstract ideas or situations across functional areas of the business. Through assessment of intangible variables, identifies and evaluates fundamental issues, providing strategy and direction for major functional areas.  Requires in-depth knowledge of the functional area, business strategies, and the company’s goals.

·          DISCRETION:  Erroneous decisions will have a long-term effect on the company's success.

·          INTERACTION:  Interacts internally and externally with executive level management, requiring negotiation of extremely critical matters.  Influences policymaking.

·          SUPERVISION:  Directs and controls the activities of one or more functional areas, divisions, product groups or service areas through senior managers who have overall responsibility for the successful operation of those assigned areas.